State Farm® Insurance Agent Kristin Sorensen
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Johnny Rangel
March 8, 2025
4
out of
5
rating by Johnny Rangel
"I've been with this agency since I was a teen and even after I started my own family, I haven't left since. Through out that time they have maintained a high level of excellence in customer service, care and professionalism. They never went thru "the wall" phase of business where hiring and training practices hit a low. They never expressed discontent when payments were missed or I needed to make arrangements. Carsaleman tactics aren't in their playbook when I would make calls or ask about other services they provided. They also were always looking to give discounts where applicable and it was never an inconvenience to make changes to my plan. I am not sure about state farms agents but these people I recommend. The reason for 4 out of 5 is well the price increase, yeah it get it inflation etc but the billion dollar corporation they represent shouldn't ever need to charge more. Overall if you've had problems any where else I could add the Kristin Sorensen state farm agency to the top of your research list when comparing car insurances."
We responded:
"Thank you, Johnny, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come! We are genuinely sorry for any rate increases you've experienced and know it's never easy to see those numbers go up. Unfortunately, rate increases are out of our control but we would be happy to explore options to potentially lower your premium. Please give our office a call at your earliest convenience!"
Janie Tapia
February 13, 2025
5
out of
5
rating by Janie Tapia
"Awesome group. Never had issues."
We responded:
"Thank you, Janie! I'm glad to know you've had a positive experience with our team. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Sarah Heil
January 10, 2025
5
out of
5
rating by Sarah Heil
"I've had a great experience every time I've had to call. They worked with me to compare my previous insurance company to their numbers over the course of a couple of weeks, and I never felt pressured to go with them. Any questions or concerns I've had have been addressed professionally and to the best of their ability. Overall extremely great customer service, and they will help you get what you need for the best price they can offer. Special shout out to Amber who is so patient with me and my 1000s of questions!"
We responded:
"Thank you, Sarah, for sharing your experience! I'm happy to know that our team has been able to assist you without any pressure and that your questions and concerns were handled professionally. Amber's patience and dedication truly shine through, and we're grateful to have her on our team. If you ever need further assistance or have more questions, feel free to reach out to us anytime."
Carrie Bryan
January 7, 2025
5
out of
5
rating by Carrie Bryan
"We love our State Farm office! Everyone is super friendly and always so helpful."
We responded:
"Thank you, Carrie! We're so happy to know that you love our Helotes office. Our team takes pride in being friendly and helpful."
Betty “Be” Rangel
January 3, 2025
5
out of
5
rating by Betty “Be” Rangel
"MY STATE FARM HAS ALWAYS BEEN THERE FOR MEAN YES RATES DO GO UP BUT DO YOU EXPECT. THEY HAVE GREAT CUSTOMER SERVICE!!!!!"
We responded:
"Thank you, Betty, for your wonderful feedback! I'm happy to know that our team has consistently been there for you. We appreciate your understanding and are grateful for your kind words about our customer service. If you ever need anything or have questions, feel free to reach out!"
Haley Magee
January 2, 2025
5
out of
5
rating by Haley Magee
"Everyone in the office is amazing! So personable and easy to talk to. Amber was great to talk to today!"
We responded:
"Thank you, Haley, for your wonderful feedback! I'm glad to hear that you found everyone in the office personable and easy to talk to. Amber will be happy to know you enjoyed your conversation with her. If you have any questions or need any more help, feel free to reach out anytime."
Bianca
December 20, 2024
5
out of
5
rating by Bianca
"Always a smooth experience and great customer service!"
We responded:
"Thank you, Bianca! I'm so glad to hear that you've consistently had smooth experiences and received great customer service with us. Your satisfaction is important, and we're here to assist with any future needs or questions you may have."
Unknown
December 19, 2024
5
out of
5
rating by Unknown
"Amazing service and always reliable"
We responded:
"Thank you so much for your wonderful feedback! I'm glad to know that you find our service amazing and reliable. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Linda Pena
December 19, 2024
5
out of
5
rating by Linda Pena
"Their customer service is great."
We responded:
"Linda, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Lacey Green
December 13, 2024
5
out of
5
rating by Lacey Green
"Kristin Sorensen and her group have been amazing. They helped me get the coverages I wanted, at the price I needed. I have dealt with other Statefarm Agents, but none of them compare to Kristin. I am one happy member! 😊"
We responded:
"Thank you so much, Lacey! I'm really glad to hear that you had a great experience with our team. It's wonderful to know we could help you find the right coverage at a price that works for you. If you ever have any questions or need further assistance, don't hesitate to reach out. We're here to help! 😊"
Robert Adam
December 4, 2024
5
out of
5
rating by Robert Adam
"Very helpful."
We responded:
"Robert, thank you for your kind words! I'm glad you found our service helpful. If you ever need anything else, feel free to reach out."
Jenifer Martinez
November 26, 2024
5
out of
5
rating by Jenifer Martinez
"Wonderfu customer service. Great rates and quick responses"
We responded:
"Jenifer, thank you for your wonderful review! I'm glad you found our customer service and rates to your satisfaction. Quick responses are something we strive for, and it's great to know you appreciated that. If you ever need anything else, feel free to reach out!"
Rod Rios
November 9, 2024
5
out of
5
rating by Rod Rios
"The Sorensen branch has always been there to assist with all my insurance needs! Not only that, the Sorensen office has always made me feel welcomed on a personal level. Hands down the best!"
We responded:
"Rod, your ongoing support means the world to us! We're pleased to have been there for all your insurance needs. Our team is grateful for your positive feedback and looks forward to assisting you further. Kristin Sorensen - State Farm Insurance Agent, Helotes, TX"
Nicki Rippeteau
November 6, 2024
5
out of
5
rating by Nicki Rippeteau
"Very helpful and solved problem promptly"
We responded:
"Nicki, thank you for your wonderful review! I'm glad we could assist you promptly and effectively. If you need any further help, feel free to reach out anytime. - Kristin Sorensen - State Farm Insurance Agent, Helotes, TX"
G Mama G
November 4, 2024
5
out of
5
rating by G Mama G
"Been with this company for years through my mother She loved it because she could pick up the phone and call either one of the Chris's and that gave her so much joy. So to carry on the tradition I could do the same thing they've always been polite courteous Make sure that we had everything that we needed If they did not have the answers, they found it and they got back to you. I wouldn't change nothing for the insurance on this house. And I just spoke to the new girl I believe she's new forgive me if she's not Amber very polite very courteous They always had good people working with them. Thank you for all you have done and for all you do like a good neighbor State farm IS there. They always give me confidence and comfort now that's insurance. Antoinette.D"
We responded:
"Thank you, Antoinette, for your wonderful review! I'm so glad to hear that our team, including Chris and Amber, has been able to provide you with the same level of service that your mother appreciated. It's great to know that you feel confident and comfortable with our insurance services. We truly value your long-term relationship with us and are here to help with any needs you may have. - Kristin Sorensen - State Farm Insurance Agent, Helotes, TX"
Sam Mullins
November 1, 2024
5
out of
5
rating by Sam Mullins
"been with them for several years wouldnt dream of using anybody else in the State Farm family...sm"
We responded:
"Sam, thank you for your loyalty over the years! We're so glad to have you as part of our State Farm family. Your trust and satisfaction mean a lot to us. If you ever need anything, we're here to help. - Kristin Sorensen - State Farm Insurance Agent, Helotes, TX"
Ray Cintron
October 30, 2024
5
out of
5
rating by Ray Cintron
"I’ve had the pleasure of speaking with Amber regarding my auto insurance. She’s very knowledgeable and helpful. She helped me lower my insurance premiums. I’m glad I decided to go with State Farm for my home and auto insurance."
We responded:
"Ray, thank you for your wonderful review! I'm glad Amber could assist you with your auto insurance and help lower your premiums. It's great to know you're happy with your decision to choose State Farm for both your home and auto insurance. If you need any further assistance, our office is always here to help! - Kristin Sorensen - State Farm Insurance Agent, Helotes, TX"
Dan Henry
October 17, 2024
5
out of
5
rating by Dan Henry
"Kristin's staff is very personable and took time to take care of my family's needs. They addressed my concerns in a timely manner and didn't use pressure tactics to obligate me into things I didn't need. Highly recommend talking to them."
We responded:
"Dan, thank you for your wonderful review! I'm glad to hear that our team was able to address your family's needs without any pressure. We always strive to provide personable and timely service. Your recommendation means a lot to us. If you ever need further assistance, don't hesitate to reach out. - Kristin Sorensen - State Farm Insurance Agent, Helotes, TX"
Julie Sollars
October 14, 2024
5
out of
5
rating by Julie Sollars
"Great team to work with!!! #1top notch"
We responded:
"Julie, thank you for your wonderful review! We're happy to know you found our team top-notch. Your feedback means a lot to us. If you ever need anything, we're here to help. - Kristin Sorensen - State Farm Insurance Agent, Helotes, TX"
Nicole Maldonado
October 10, 2024
5
out of
5
rating by Nicole Maldonado
"I can't speak highly enough of my experience here. I’ve been with them for about 4 years, and from the moment I first called for a quote, Chris and Kristen were fantastic. They are friendly and efficient, and not only knowledgeable but also took the time to address all my questions and concerns. Recently, I bundled my car and home insurance with Amber, and I felt so confident in the care I received. Her customer service is unmatched! If you're looking for a reputable agency with a compassionate team, Sorensen State Farm is it!"
We responded:
"Nicole, thank you so much for your wonderful review! I'm glad to hear that Chris, Amber, and the rest of our team have provided you with such excellent service over the past four years. It's great to know that you felt confident and well taken care of when bundling your auto and home insurance. Our team is dedicated to addressing all your questions and concerns, and it's fantastic to see that reflected in your experience. If you ever need further assistance, we're always here to help! - Kristin Sorensen - State Farm Insurance Agent, Helotes, TX"
S.P.
October 3, 2024
4
out of
5
rating by S.P.
"Very personable staff. A bit of an error in my file information, but overall very good service."
We responded:
"S.P., thank you for your feedback! I'm glad you found our staff personable and the service very good. I apologize for the error in your file information and appreciate your understanding. We're always here to help with any future needs or questions. - Kristin Sorensen - State Farm Insurance Agent, Helotes, TX"
Dan Zambito
April 30, 2024
5
out of
5
rating by Dan Zambito
"Kristin and her team are all at the top of their game. Kristin’s unwavering high standards make her State Farm agency the best in all of San Antonio."
We responded:
"Dan, we're thrilled to hear such positive feedback! Maintaining high standards is a priority for us, and I'm proud of the efforts of my team to deliver exceptional service! Your recognition means a lot to us! If you ever need anything else or have any questions, please feel free to reach out! We're here to help in any way we can! - Kristin Sorensen - State Farm Insurance Agent | Helotes, TX"
Nicholas Hoffmaster
March 21, 2024
5
out of
5
rating by Nicholas Hoffmaster
"Super friendly and helpful agents!"
We responded:
"Wow, Nicholas! Thank you for the fantastic review! Our team is thrilled to hear that you found us super friendly and helpful. - Kristin Sorensen - State Farm Insurance Agent, Helotes, TX"
David Ramos
March 8, 2024
5
out of
5
rating by David Ramos
"Great friendly customer service"
We responded:
"Hi David, thank you for the 5-star rating and for sharing your positive experience with our team. We are thrilled to hear that you received great friendly customer service from us. Providing amazing communication and professional assistance is what we strive for every day. We appreciate your kind words and look forward to serving you again in the future. - Kristin Sorensen - State Farm Insurance Agent, Helotes, TX"
Battleborn Fox
February 28, 2024
5
out of
5
rating by Battleborn Fox
"Have had nothing but a great experience so far. I've always had State Farm for my insurance and when I moved to San Antonio over six months ago I switched to their office. They've been nice and helpful, I'm glad I found their office."
We responded:
"Thank you for your kind words! It has been a pleasure to be your State Farm agent. My office is here for you whenever you need us most and I look forward to continuing our relationship for years to come!"