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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bonnie Bennett-smith

December 24, 2025

5  out of  5
rating by Bonnie Bennett-smith
"I truly feel that they listen to our concerns when offering advice."
We responded:
"Thank you, Bonnie! I'm happy to know that you feel heard and valued when we offer advice. Your satisfaction is important to us, and we're here to assist you whenever you need. Let us know if there's anything else we can do for you!"
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Stephen Williams

December 22, 2025

5  out of  5
rating by Stephen Williams
"Just wanted to let State Farm know how wonderful Ms Sadie was in helping us get our towing expenses covered. After my call she was persistent in trying to help us and I got a call from Sadie with the great news we were getting reimbursed. Thank you Sadie for not giving up 😀"
We responded:
"Thank you, Stephen, for sharing your experience! I'm happy to hear that Sadie was able to assist you with your towing expenses. Her dedication to helping our customers is truly appreciated. If you need any further assistance, feel free to reach out!"
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Lesli Byers

December 19, 2025

5  out of  5
rating by Lesli Byers
"April was very efficient and I secured both automobile and renters insurance in just two phone calls and a total of about 30 minutes. Glad to be back with a great company!"
We responded:
"Lesli, thank you for sharing your experience! I'm happy to hear that April was able to assist you efficiently with your insurance needs. We're glad to have you back with us! If you need anything else, feel free to reach out anytime."
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Danielle Cortez

December 17, 2025

5  out of  5
rating by Danielle Cortez
"April was so helpful and professional!"
We responded:
"Thank you, Danielle! I'm happy to hear that April provided you with such helpful and professional service. Our team is dedicated to offering the best experience possible. If you need anything else, feel free to reach out!"
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Catherine Hicks

December 12, 2025

5  out of  5
rating by Catherine Hicks
"I love the Sorenson office! They are always helpful, explain things clearly, and try to give you the best discounts possible. Their customer service is wonderful! Recently Sadie helped me and was so professional and helpful! Every staff member is so kind. If you are looking for a great agency with excellent customer service this is your place!"
We responded:
"Thank you, Catherine! I'm so happy to hear that you love our office and find our team helpful and professional. Sadie and the rest of the staff are dedicated to providing excellent service and ensuring you get the best discounts possible. We appreciate your kind words and look forward to continuing to serve you. Let us know if there's anything else we can assist you with!"
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Juan Moreno

December 9, 2025

5  out of  5
rating by Juan Moreno
"State Farm agent and staff have been very patient with us when we have questions or needs concerning our coverage on our vehicles. They are very attentive, professional, and very helpful."
We responded:
"Juan, thank you for your wonderful feedback! I'm happy to know that you found our team patient and attentive to your needs. We’re committed to providing professional and helpful service. If you have any more questions or need assistance, feel free to reach out anytime!"
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TXTeacher1111

December 2, 2025

5  out of  5
rating by TXTeacher1111
"Kristin Sorensen and her staff are top notch at what they do. They are very helpful and explain everything thoroughly. The rates are quite reasonable and when I have made a claim (both home and car) their response has been immediate and very much helpful and appreciated. I highly recommend Kristin."
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syed parvez

October 16, 2025

5  out of  5
rating by syed parvez
"I am happy to let everyone know that this State Farm agent is the best you need. They cater to all your needs as well give you best advice. I encourage all my friends and those who read this to just give them a call. They are very knowledgeable as well as respectful."
We responded:
"Thank you, Syed, for your wonderful feedback! I'm glad to hear that you found our service knowledgeable and respectful. Your recommendation means a lot to us. If you or your friends have any questions or need assistance, feel free to reach out anytime."
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Julian Mann

October 6, 2025

5  out of  5
rating by Julian Mann
"Treated me with respect, Chris always offers me coffee or water.. feel like family, as long as I been with them."
We responded:
"Hi Julian! Thank you so much for your review! We are so glad you feel like family and that you chose us for your insurance needs!"
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Myrtle Lemon

September 15, 2025

5  out of  5
rating by Myrtle Lemon
"April was very professional, patient, and kind as she answered all the many questions in reference to a Homeowner’s Rate Quote. Her genuine care is recommendable. Thank you."
We responded:
"Thank you, Myrtle! I'm happy to hear about your positive experience with April. Her professionalism and patience are truly valued in our office. If you have any more questions or need further assistance, feel free to reach out anytime!"
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John Luna

September 12, 2025

5  out of  5
rating by John Luna
"I have had nothing but amazing service from Kristins team"
We responded:
"Thank you, John! I'm happy to hear that you've had such a positive experience with our team. We’re committed to providing excellent service, and your feedback means a lot to us. Let us know if there's anything else we can assist you with!"
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Nancy Kercheville

September 4, 2025

1  out of  5
rating by Nancy Kercheville
"Nuisance, repeated contacts. Never contacted them!"
We responded:
"Nancy, thank you for your feedback. We apologize for any inconvenience our contact may have caused. We understand you were not expecting to hear from us, and we want to assure you that we would never intentionally reach out to someone who has not expressed interest in our services. We acquire contact information from a variety of internet lead sources, and it appears we may have received your details through one of those. We appreciate you bringing this to our attention, as it helps us to better manage our lead process and ensure we are only contacting individuals who have requested information. We've removed your contact information from our list and will not be in touch again. We wish you all the best."
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Sherri Coots

August 15, 2025

5  out of  5
rating by Sherri Coots
"Hello, I have been with State Farm for several years. From PA, to CA and then to TX. We recently relocated to MN and the transition has been very smooth. We always look for great customer service, and we certainly found that at State Farm. Sorensen State Farm has provided everything we needed for our Auto, Home Owners and Renters Insurance needs! Amazing Service and I would recommend this team to anyone looking to fulfill their insurance needs. Thank you State Farm for taking care of us!"
We responded:
"Thank you, Sherri, for sharing your experience! I'm so glad to hear that your transition to MN was smooth and that our team could meet your insurance needs. Your recommendation means a lot to us. If there's anything else we can assist you with, feel free to reach out!"
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Daisy

August 5, 2025

5  out of  5
rating by Daisy
"I’ve had the greatest experience with Kristen S. (State Farm Insurance). The staff is very professional and knowledgeable about my needs and concerns. I will recommend Kristen S. and staff to anyone that wants a professional group to provide services."
We responded:
"Thank you, Daisy! I'm happy to know that you had such a positive experience with our team. Your recommendation means a lot to us, and we're grateful for your trust. If you ever need anything else, feel free to reach out!"
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Janet Ilidan

July 17, 2025

5  out of  5
rating by Janet Ilidan
"Very helpful and knowledgeable when it comes to rental insurance. Fast communication! Fair prices."
We responded:
"Thank you for your review, Janet! I'm happy to know you found our team helpful and knowledgeable with insurance. It's great to hear that our communication and pricing met your expectations. If you have any more questions or need assistance, feel free to reach out anytime!"
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Crystal Martinez

May 22, 2025

5  out of  5
rating by Crystal Martinez
"I love my insurance company, they make it simple and very convenient for me to pay and handle my past claims. I’ve been a client for over 18 years and look forward to working with Them"
We responded:
"Thanks for the review, Crystal! We appreciate your business!"
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Johnny Rangel

March 8, 2025

4  out of  5
rating by Johnny Rangel
"I've been with this agency since I was a teen and even after I started my own family, I haven't left since. Through out that time they have maintained a high level of excellence in customer service, care and professionalism. They never went thru "the wall" phase of business where hiring and training practices hit a low. They never expressed discontent when payments were missed or I needed to make arrangements. Carsaleman tactics aren't in their playbook when I would make calls or ask about other services they provided. They also were always looking to give discounts where applicable and it was never an inconvenience to make changes to my plan. I am not sure about state farms agents but these people I recommend. The reason for 4 out of 5 is well the price increase, yeah it get it inflation etc but the billion dollar corporation they represent shouldn't ever need to charge more. Overall if you've had problems any where else I could add the Kristin Sorensen state farm agency to the top of your research list when comparing car insurances."
We responded:
"Thank you, Johnny, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come! We are genuinely sorry for any rate increases you've experienced and know it's never easy to see those numbers go up. Unfortunately, rate increases are out of our control but we would be happy to explore options to potentially lower your premium. Please give our office a call at your earliest convenience!"
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Janie Tapia

February 13, 2025

5  out of  5
rating by Janie Tapia
"Awesome group. Never had issues."
We responded:
"Thank you, Janie! I'm glad to know you've had a positive experience with our team. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
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Sarah Heil

January 10, 2025

5  out of  5
rating by Sarah Heil
"I've had a great experience every time I've had to call. They worked with me to compare my previous insurance company to their numbers over the course of a couple of weeks, and I never felt pressured to go with them. Any questions or concerns I've had have been addressed professionally and to the best of their ability. Overall extremely great customer service, and they will help you get what you need for the best price they can offer. Special shout out to Amber who is so patient with me and my 1000s of questions!"
We responded:
"Thank you, Sarah, for sharing your experience! I'm happy to know that our team has been able to assist you without any pressure and that your questions and concerns were handled professionally. Amber's patience and dedication truly shine through, and we're grateful to have her on our team. If you ever need further assistance or have more questions, feel free to reach out to us anytime."
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Carrie Bryan

January 7, 2025

5  out of  5
rating by Carrie Bryan
"We love our State Farm office! Everyone is super friendly and always so helpful."
We responded:
"Thank you, Carrie! We're so happy to know that you love our Helotes office. Our team takes pride in being friendly and helpful."
Profile photo of Betty “Be” Rangel

Betty “Be” Rangel

January 3, 2025

5  out of  5
rating by Betty “Be” Rangel
"MY STATE FARM HAS ALWAYS BEEN THERE FOR MEAN YES RATES DO GO UP BUT DO YOU EXPECT. THEY HAVE GREAT CUSTOMER SERVICE!!!!!"
We responded:
"Thank you, Betty, for your wonderful feedback! I'm happy to know that our team has consistently been there for you. We appreciate your understanding and are grateful for your kind words about our customer service. If you ever need anything or have questions, feel free to reach out!"
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Haley Magee

January 2, 2025

5  out of  5
rating by Haley Magee
"Everyone in the office is amazing! So personable and easy to talk to. Amber was great to talk to today!"
We responded:
"Thank you, Haley, for your wonderful feedback! I'm glad to hear that you found everyone in the office personable and easy to talk to. Amber will be happy to know you enjoyed your conversation with her. If you have any questions or need any more help, feel free to reach out anytime."
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Bianca

December 20, 2024

5  out of  5
rating by Bianca
"Always a smooth experience and great customer service!"
We responded:
"Thank you, Bianca! I'm so glad to hear that you've consistently had smooth experiences and received great customer service with us. Your satisfaction is important, and we're here to assist with any future needs or questions you may have."
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Unknown

December 19, 2024

5  out of  5
rating by Unknown
"Amazing service and always reliable"
We responded:
"Thank you so much for your wonderful feedback! I'm glad to know that you find our service amazing and reliable. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
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Linda Pena

December 19, 2024

5  out of  5
rating by Linda Pena
"Their customer service is great."
We responded:
"Linda, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."