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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Rosalie Martinez

March 29, 2023

5  out of  5 rating by Rosalie Martinez
"Awesome service, always helpful."

T Crawford

March 8, 2023

5  out of  5 rating by T Crawford
"Awesome agency!!! Very attentive, professional, and customer-friendly."

Catherine Lara

February 27, 2023

5  out of  5 rating by Catherine Lara
"My family has been with State Farm Insurance and Kristen & Chris since 1972. They have always assisted our family with any questions or help we needed or with policies we needed to understand. The staff is so friendly and welcoming. I would not want to be with any other insurance company."

Kimmi Ortiz

February 17, 2023

5  out of  5 rating by Kimmi Ortiz
"I highly recommend choosing Sorensen State Farm, they’re efficient and always willing to go above and beyond. Makes everything such a smooth process."

Becky Reisig

December 5, 2022

5  out of  5 rating by Becky Reisig
"I would highly recommend State Farm Sorensen Agency! Chris and Kristin are total professionals. I was looking to switch insurance companies after moving to Texas and have been very happy I decided to go with them. They deliver great customer service in a timely manner! The entire office staff is very friendly. 5 stars!"

christina elizondo

November 28, 2022

5  out of  5 rating by christina elizondo
"Thank you Chris for all of your help!!! Been with State Farm and your office since I insured my first vehicle, and then with my home. You guys are great!!!"

Aurora Faircloth

November 5, 2022

5  out of  5 rating by Aurora Faircloth
"Amazing service as always."

Sarah Deuter

October 28, 2022

5  out of  5 rating by Sarah Deuter
"So grateful for the exceptional customer service I receive from Kristin and her Team."

Sebastiaan Bol

October 28, 2022

1  out of  5 rating by Sebastiaan Bol
"Careful! She lies. Us: We want to make sure our insurance covers any damage to our metal roof, .e.g., leakage after a storm with large hail. Kristen: Yes, you are covered. The only exception is cosmetic damage. Us: That's fine, as long as it still is functional, we don't care. Kristen: Absolutely. You're covered, just not cosmetic damage. Us: Great! Reality: You're not covered unless an object PENETRATES your metal roof. Us: But, if golf ball-sized hail damages our metal sheets and this results in leakage, we are covered, right? Reality: No, not unless a hail ball penetrated your roof. Us: But, we're not talking about cosmetic damage, we're talking about structural damage to the metal roof that results in leakage. Reality: We don't care. You pay for the $50,000-100,000 yourself. You never should have believed your State Farm agent. Us: I see. Lesson learned. When she talks to you she will tell you a metal roof is only not covered for cosmetic damage. We were okay with that. Now we learned the hard way that unless your metal roof is penetrated, you will not be covered. I spoke to roofers and they guaranteed me that golf ball sized hail will damage your metal roof and cause leaks, but Kristen from State Farm just confirmed that would not be covered (unless you pay and additional $480 premium). She simply lied to us because also damage that is not cosmetic is not covered. This will cost you $50-100k! When you confront her with this she tells you to go find another agent. FYI, we've been with State Farm for 6.5 years and never had damage that was caused by us."

Daniel Cantu

October 1, 2022

5  out of  5 rating by Daniel Cantu
"The best customer service!"

Paulina Peña

September 7, 2022

5  out of  5 rating by Paulina Peña
"Really impressed with the customer service Daniela provided. She’s really great at explaining everything to me. I greatly appreciate her."

Jake Chinelli

August 24, 2022

5  out of  5 rating by Jake Chinelli
"This is a huge thank you to Sue, our State Farm Agent. She was absolutely wonderful and went above and beyond in helping me with our claim dilemma. She is an angel. She saved us as customer's and I thank her so much for everything."

Patricia Avila

August 10, 2022

5  out of  5 rating by Patricia Avila
"I been with State Farm for over 10 years! They are professional. Friendly and care about their customers. I highly recommend them."

Sandra Herrejon

August 2, 2022

5  out of  5 rating by Sandra Herrejon
"I have been with them for over 5 years and I’m very pleased with their service. They are always professional and friendly. They assist me right away, every time I have questions. Excellent team!"

Annette Reid

July 26, 2022

5  out of  5 rating by Annette Reid
"I first met Kristin in 2011 when I moved to San Antonio. I liked her immediately. I was thankful for the information she provided, which included attendance at seminars relevant to my needs. I have moved several times since that year, but steadfastly refused to move the life insurance policies she helped me with. This way, I still get to be in touch with her, hear her smiling voice if I call with questions, and feel confident my insurance needs are being met. Thank you, Kristin!"

Matthew Van Ryn 賴暄和

July 13, 2022

5  out of  5 rating by Matthew Van Ryn 賴暄和
"Although I did not get through to the office right away, I received a prompt callback, and the agent was most helpful and friendly. Great service overall!"

Denise Morales

July 5, 2022

5  out of  5 rating by Denise Morales
"Have been a customer for about 7 years now, and is by far the best. No issues, the mobile app is so helpful as well and convenient. Legendary customer service! Thank you Kristin!"

Julian Mann

May 30, 2022

5  out of  5 rating by Julian Mann
"Treat me with respect, Chris always offers me coffee or water.. feel like family along as I been with them."

Tricia Jackson

May 1, 2022

5  out of  5 rating by Tricia Jackson
"Never has there been an insurance agent and team that cares more about their customers. Definitely the best!!!!!"

Sheila Marie

April 13, 2022

5  out of  5 rating by Sheila Marie
"I have only been a customer for a few months and I enjoy doing business with Kristin Sorensen and her staff! They are very professional and quick to help fix any issues I have. It’s like all my insurance needs in one place and I don’t have to worry about anything. I look forward to working with Kristin Sorensen - State Farm for as long as I need insurance of any kind. Thank you all you do!"

Maria Angelica Acevedo

March 25, 2022

5  out of  5 rating by Maria Angelica Acevedo
"I’m please with the service provider by Mr. Chris he is very professional, he was very insistent in me in getting the insurance with State Farm he provided all the info I needed and I was convinced and switched from Progressive Ins. Every time I call they are very courteous and knowledgeable of the questions I have and give you the answer right away. Thank you very much for your help! I appreciated vey much! I will definitely recommend Mr Chris with State Farm."

Helena Herbst

March 18, 2022

5  out of  5 rating by Helena Herbst
"Sorenson has been taking care of all of my insurance needs since arriving in San Antonio. The staff is courteous and responsive. Whether I'm at the DMV counter and can not find proof of insurance in my stack of documents or buying a second vehicle and - in the moment needed coverage - they have not let me down. A human answers the phone each time too!"

Nicol Rivera

February 1, 2022

5  out of  5 rating by Nicol Rivera
"Kristin Sorensen and her staff have been amazing from day 1. Their service and professionalism has been impeccable. They truly provide the best assistance on questions or concerns about policies and discounts."

Patrice Little

January 12, 2022

5  out of  5 rating by Patrice Little
"Having been with StateFarm for 3 years now I obviously admire all of their offerings. The customer service at this particular office has have been nothing shy of excellent and timely. I look forward to this continuing our relationship well on into the future! Thanks:)"

Cheyenne Zavala

January 10, 2022

5  out of  5 rating by Cheyenne Zavala
"I absolutely love doing business with Kristin & this team, they have a lovely family feel at the office that makes me feel welcomed and taken care of. The team is always so quick to handle anything I need taken care of, and only calls in once in awhile to make sure I’m still happy with my policies, or make sure I’m still saving money etc. I would HIGHLY recommend them to anyone looking for new insurance - they also have me at the lowest rate (shopped around beforehand). I’ve been with other companies but I was paying more to be treated worse - glad I joined their family ♡"