State Farm® Insurance Agent Kristin Sorensen

"My family has been with State Farm Insurance and Kristen & Chris since 1972. They have always assisted our family with any questions or help we needed or with policies we needed to understand. The staff is so friendly and welcoming. I would not want to be with any other insurance company."

"I would highly recommend State Farm Sorensen Agency! Chris and Kristin are total professionals. I was looking to switch insurance companies after moving to Texas and have been very happy I decided to go with them. They deliver great customer service in a timely manner! The entire office staff is very friendly. 5 stars!"

"Careful! She lies. Us: We want to make sure our insurance covers any damage to our metal roof, .e.g., leakage after a storm with large hail. Kristen: Yes, you are covered. The only exception is cosmetic damage. Us: That's fine, as long as it still is functional, we don't care. Kristen: Absolutely. You're covered, just not cosmetic damage. Us: Great! Reality: You're not covered unless an object PENETRATES your metal roof. Us: But, if golf ball-sized hail damages our metal sheets and this results in leakage, we are covered, right? Reality: No, not unless a hail ball penetrated your roof. Us: But, we're not talking about cosmetic damage, we're talking about structural damage to the metal roof that results in leakage. Reality: We don't care. You pay for the $50,000-100,000 yourself. You never should have believed your State Farm agent. Us: I see. Lesson learned. When she talks to you she will tell you a metal roof is only not covered for cosmetic damage. We were okay with that. Now we learned the hard way that unless your metal roof is penetrated, you will not be covered. I spoke to roofers and they guaranteed me that golf ball sized hail will damage your metal roof and cause leaks, but Kristen from State Farm just confirmed that would not be covered (unless you pay and additional $480 premium). She simply lied to us because also damage that is not cosmetic is not covered. This will cost you $50-100k! When you confront her with this she tells you to go find another agent. FYI, we've been with State Farm for 6.5 years and never had damage that was caused by us."

"I first met Kristin in 2011 when I moved to San Antonio. I liked her immediately. I was thankful for the information she provided, which included attendance at seminars relevant to my needs. I have moved several times since that year, but steadfastly refused to move the life insurance policies she helped me with. This way, I still get to be in touch with her, hear her smiling voice if I call with questions, and feel confident my insurance needs are being met. Thank you, Kristin!"

"I have only been a customer for a few months and I enjoy doing business with Kristin Sorensen and her staff! They are very professional and quick to help fix any issues I have. It’s like all my insurance needs in one place and I don’t have to worry about anything. I look forward to working with Kristin Sorensen - State Farm for as long as I need insurance of any kind. Thank you all you do!"

"I’m please with the service provider by Mr. Chris he is very professional, he was very insistent in me in getting the insurance with State Farm he provided all the info I needed and I was convinced and switched from Progressive Ins. Every time I call they are very courteous and knowledgeable of the questions I have and give you the answer right away. Thank you very much for your help! I appreciated vey much! I will definitely recommend Mr Chris with State Farm."

"Sorenson has been taking care of all of my insurance needs since arriving in San Antonio. The staff is courteous and responsive. Whether I'm at the DMV counter and can not find proof of insurance in my stack of documents or buying a second vehicle and - in the moment needed coverage - they have not let me down. A human answers the phone each time too!"

"Having been with StateFarm for 3 years now I obviously admire all of their offerings. The customer service at this particular office has have been nothing shy of excellent and timely. I look forward to this continuing our relationship well on into the future! Thanks:)"

"I absolutely love doing business with Kristin & this team, they have a lovely family feel at the office that makes me feel welcomed and taken care of. The team is always so quick to handle anything I need taken care of, and only calls in once in awhile to make sure I’m still happy with my policies, or make sure I’m still saving money etc. I would HIGHLY recommend them to anyone looking for new insurance - they also have me at the lowest rate (shopped around beforehand). I’ve been with other companies but I was paying more to be treated worse - glad I joined their family ♡"